L2 Support Engineer, Alpha (Remote) - 60,000/year USD

Educational support systems face mounting complexity as schools, students, and families demand faster, more sophisticated responses. Institutions require immediate, AI-powered solutions spanning learning platforms, student information systems, devices, and operational processes. Yet most teams remain trapped by disconnected tools, manual handoffs, and fragile workflows that break when conditions change.
We bridge this divide through a reimagined approach: AI-enhanced cyborg agents working at the heart of a dynamic educational environment. In this position, you will influence how the platform evolves. Each resolution strengthens future automation, every root cause investigation refines process and policy, and each complex scenario you resolve drives better outcomes for thousands of learners and educators.
This is direct, production-level troubleshooting within a service context. You will dissect unclear, multi-party failures spanning learning tools, SIS platforms, identity infrast...