L2 Support Engineer, Alpha (Remote)

Educational support infrastructures face mounting complexity as demands from students, families, and institutions escalate. Institutions now require immediate, AI-powered responses spanning learning management systems, student information platforms, hardware, and operational processes. Yet many support organizations remain trapped in disconnected tools, hand-off bottlenecks, and fragile workflows that collapse when deployed at scale.
We address this challenge through a fundamentally reimagined approach: AI-enhanced cyborg support agents functioning at the heart of a dynamic educational platform. In this position, you will determine how the system evolves. Each resolution strengthens future automation capabilities, each diagnostic deep-dive refines operational standards, and each complex scenario you resolve generates better outcomes for thousands of learners and teaching staff.
This is direct, production-level troubleshooting within a service context. You will diagnose unclear,...