L2 Support - Linux Administrator (Banking) | Immediate joiners only

What will you do

As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure.

Job Responsibilities:

• Respond to and resolve technical issues escalated by L1 resources and internal and external teams.
• Manage production issues reported by banks, merchants, and partner entities.
• Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team.
• Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams.
• Analyze customer complaints and provide timely, effective resolutions.