L2 Systems Administrator

About the Company

Core Objectives

• Resolve Level 1 and 2 incidents and follow escalation protocols
• Provide timely and exceptional customer service
• Maintain up to date time entries, records and documentation
• Proactive learning and development to enhance skills

About the Role

The following is a broad non-exhaustive set of examples of Level 1 and Level 2 incidents or tasks that System Administrators are expected to resolve or implement. The majority of these incidents or tasks generally take less than one hour of technical effort.

Responsibilities

• Level 1
• Credential management including account unlock and password resets
• User connectivity issues
• Microsoft Windows desktop support
• Microsoft Office and Office 365 support
• Desktop application support
• Minor desktop application update
• Minor desktop application installation
• Creating new us...