L2 Technical Support Engineer

Summary

We are looking for a technically skilled
L2 Technical Support Enginee
r who thrives on debugging, analyzing complex issues, and collaborating with cross-functional teams. In this role, you'll investigate customer-reported problems, analyze logs and data, reproduce scenarios, and deliver clear, actionable findings to the Engineering team. While your main focus will be on debugging, configuration, and issue resolution, you'll also have the opportunity to contribute to development tasks when needed
.

Locatio
n: Remote (Colombia)

Salary
: $30k-$35k/year

What You'll Do

• Collaborate closely with the Customer Success team to investigate and resolve customer-reported issues.
• Reproduce, debug, and document findings to support Engineering in identifying and fixing root causes.
• Analyze data inconsistencies, configuration issues, and integration errors.
• Communicate findings and progress updates clearly to i...