L2 Technical Support Engineer

Job Responsibilities
Responsible for guiding through impacting service incidents, owning the investigation, diagnosis, identifying of root cause and take actions to permanently fix the problems
Capacity management of the core and broadband networks to keep the customer performance at the highest level with a proactive approach
Analyze L2 support requests from individual business units, take action to resolve the issue and/or escalate them to relevant teams
Proactively monitor the platform, interpret the information, and take action accordingly to ensure the platform is up and running 24/7 (within the shifts)
Monitor the service components using monitoring tools such as Dynatrace
Monitor maintenance announcements of platform providers and inform related teams
Work in shifts to ensure the platform is up and running 24/7, based on shift rotations defined and participate in planned activities
Keep the services up at highest quality and availability
Troubleshoot a...