L2 Technical Support

Job Description
Key Responsibilities:
Provide Level 2 and Level 3 technical support to end users via ticketing systems, remote tools, and phone/email
Manage and resolve incidents and service requests using Ticketing, RMM, and MSP tools
Administer Microsoft Intune (MDM) for device enrollment, compliance policies, application deployment, and endpoint security
Support and manage Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
Handle Azure Active Directory / Entra ID user management, role assignments, and access controls
Configure and troubleshoot Group Policy Objects (GPOs)
Provide support for Azure Virtual Desktop (AVD) environments
Perform basic network troubleshooting (DNS, DHCP, VPN, connectivity issues)
Diagnose and resolve printer-related issues (network & local printers)
Deliver high-quality end-user support with clear communication and timely resolution
Escalate complex issues when required and collaborate with ...