L2 Webex Contact Center Engineer

Are you a Cisco Collaboration enthusiast looking to level up in an Australian Managed Service Provider (MSP) environment? We are looking for a Level 2 Webex Contact Center Engineer to join our growing offshore team!

Why You’ll Love Working With Us

• 100% Work From Home (WFH): No Manila traffic—ever.
• Permanent Full-Time Role: Stable career growth in an expanding team.
• Dynamic MSP Environment: Work with diverse Australian clients on modern cloud voice technologies.

What You’ll Do

• Administrative Excellence: Handle user/device provisioning and MACD (Move, Add, Change, Delete) requests with precision.
• High-Impact Troubleshooting: Solve complex call quality, agent login, and queue-related incidents.
• Service Management: