L2 Webex Contact Center Engineer

Are you a
Cisco Collaboration
enthusiast looking to level up in an Australian Managed Service Provider (MSP) environment? We are looking for a
Level 2 Webex Contact Center Engineer
to join our growing offshore team

Why You'll Love Working With Us

• 100% Work From Home (WFH):
  No Manila traffic—ever.
• Permanent Full-Time Role:
  Stable career growth in an expanding team.
• Dynamic MSP Environment:
  Work with diverse Australian clients on modern cloud voice technologies.

What You'll Do

• Administrative Excellence:
  Handle user/device provisioning and MACD (Move, Add, Change, Delete) requests with precision.
• High-Impact Troubleshooting:
  Solve complex call quality, agent login, and queue-related incidents.
• Service Management:
  Maintain top-tier ticket quality within our ITIL framework (ServiceNow/Jira).

Requirements (The Non-Negotiables)

• Mandatory Skill:
  ...