Job Description
Role: L2/L3 IT Support Specialist
Location: Remote (Colombia strongly preferred; LATAM-based)
Timezone: Monday – Friday, 9:00 AM – 5:00 PM PST (plus one hour one weekend per month)
Compensation: $1,400–$1,800 USD (depending on experience)
About the Company
Our client is a specialized Managed Service Provider (MSP) based outside of Los Angeles, dedicated to providing high-touch, Peace of Mind IT solutions to professional industries, including legal, dental, and financial firms.
About the Role
This is a high-impact, Right Hand role designed for a seasoned technical professional who enjoys both high-level system maintenance and the organizational discipline of backend administration. You will be the primary engine behind the company’s internal operations, managing ticket requests, automating workflows across the PSA/RMM tools, and ensuring every process is documented with...
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