L2/L3 System Engineer

We are seeking a highly skilled and experienced Level 3 (L3) Systems Engineer with strong Managed Service Provider (MSP) experience. This role serves as the highest level of technical escalation within the support team and is responsible for designing, implementing, optimizing, and troubleshooting complex IT infrastructures across multiple client environments.
The ideal candidate thrives in fast-paced MSP environments, has strong client-facing communication skills, and demonstrates deep expertise across Microsoft, networking, virtualization, and cloud platforms.
Key Responsibilities
Technical Leadership & Escalations
Act as Tier 3 escalation point for complex infrastructure and system issues
Perform advanced troubleshooting across server, network, and cloud environments
Conduct root cause analysis (RCA) and implement long-term solutions
Lead major incident resolution and participate in post-incident reviews
Infrastructure Engineering
Design, deploy, and maint...