L3 Application Support

Company Description
Seven Seven Corporate Group provides high end IT services to the top financial institutions of the world. As a leading provider in this field, Seven Seven provides its clientele with US coverage through Seven Seven Softwares, and APAC coverage through Seven Seven Global Services.
Role Description
Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
Driving to get the root cause of the issue as part of attending incident tickets.
Gather data, tests, and replicate incidents and problems.
Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.
Create and maintain knowledgebase articles to document defects, common issues and processes.
Database interrogation using Database Server and queries to analyze impact of defects.
Investigate, diagnose and report software defects to Build Team or Software vendor for resol...