L3 Mobile Experience Support Engineer

Role Overview
We are seeking a highly experienced L3 Mobile Experience Support Engineer to strengthen regional coverage within a global end-user computing and mobility support function. This role owns advanced technical support for Apple and mobile platforms across the APJ region and plays a critical role in enabling follow-the-sun operations.
The position focuses on deep technical troubleshooting, mobile device management platform stability, and operational continuity during APJ business hours. The successful candidate will operate with a high degree of autonomy, act as the primary escalation authority for the region, and partner closely with global teams and vendors to deliver consistently high user experience.
Key Responsibilities
Regional Coverage and Global Operations
Serve as the primary technical owner for Apple and mobile platform support during APJ business hours to enable continuous global operations
Monitor incoming incidents, requests, and platform alerts ...