L3 Private Cloud Support

Job Description

Position Description

The Private Cloud SRE L3 team is part of the Enterprise Computing organization within the Company. The team has presence in cities globally and is focused on supporting cloud and container-based platforms for internal and external clients. You will integrate with the global follow the sun operations model, which translates to responsibility for technologies supported by the team in the respective regions. Team members frequently interact with engineering teams and collaborate on the testing and certification of software deployed to the platform. Primary Responsibilities:

• Provide L3 support for our Company’s private cloud, including on-call rotation

• Work closely with the internal engineering team and provide input on testing of new component releases and infrastructure upgrades, as well as performance, capacity, and monitoring

• Create and improve processes for support, including training, d...