Job Description
About the Role
Step into a high-impact technical leadership role where you'll be the ultimate escalation point for the most complex industrial automation challenges, diving deep into SCADA, HMIs, PLCs, and Rockwell/Siemens platforms to diagnose critical issues, engineer permanent fixes, restore downed systems, and drive reliability across mission-critical environments. You'll collaborate with engineering and R&D to eliminate systemic flaws, create advanced recovery scripts and technical procedures, mentor Tier 1 and Tier 2 teams, and lead continuous improvements that enhance performance, resilience, and uptime - all while owning high-stakes remote and onsite escalations and participating in a 24/7 rotation that puts you at the center of solving problems that truly matter.
Key Responsibilities
- Serve as the highest escalation point for complex technical issues originating from Tier 1 and Tier 2 teams.
- Perform in-depth diagnostics, root cause analysis...
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