L3 Support Engineer – Pega (KYC)

Experience Required: 6–8 Years

We are seeking experienced L3 Support Engineers with strong Pega expertise to support critical production applications within a fast-paced enterprise environment. The ideal candidate will have hands‑on experience in Pega production support, incident management, root cause analysis, monitoring tools, and KYC applications .

Key Responsibilities

• Own end-to-end resolution of L3 production incidents through ServiceNow within defined SLAs.
• Perform deep technical troubleshooting across Pega applications, Spring Boot services, integrations, and database layers.
• Utilize Splunk for log analysis, issue triage, and troubleshooting.
• Use Dynatrace/DataDog for application performance monitoring, dependency mapping, and RCA.
• Monitor and support batch jobs, schedulers, queue processors, listeners, and overall application health.
• Raise, track, and manage defects through J...