LATAM CX & Relationship Analyst — Data-Driven Impact

Didi

Full-time Colombia, Colombia Gestión del riesgo y análisis cuantitativos

Posted:

March 03, 2026

Location:

Colombia, Colombia, Colombia

Job Description

                    A leading mobility technology platform in Colombia is seeking a CX & Relationship Analyst to enhance the customer experience across its services in Latin America. Responsibilities include managing communication with vendors, tracking KPIs, and generating insights for continuous improvement in customer service. The ideal candidate has a Bachelor's degree, fluent English, and a background in customer service or BPO management. This role emphasizes teamwork and proactive problem-solving to deliver a high-quality customer experience.
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Job Overview

Job Type: Full-time

Location: Colombia, Colombia

Posted: March 03, 2026

Deadline: April 12, 2026