Launch Operations Leader (Mexico & AI Enablement)

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

About the Role

We are seeking an operational and people-focused leader to join our Implementation team. As the Manager, Launch Management , you will play a critical dual role: managing a growing team of individual contributors (Launch Managers) and overseeing key operational pillars including ...