Lead, AI Customer Experience (Customer Support)

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is
a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also
a great place to work,
providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally. Job Responsibilities We are seeking a Lead for AI Customer Experience to define, drive, and scale our AI strategy across Customer Support. This role will oversee the design of long-term AI capabilities, deploy customer-facing AI agents, enhance agent-assist performance, and embed AI throughout the support ecosystem. You will own the AI roadmap for Support, partner closely with Support Operations and ensure AI becomes a core pillar in how we deliver fast, accurate, and globally scalable customer experiences. This is a strategic and high-impact role for someone who underst...