Job Description
Description:
POSITION OVERVIEW : Technical Support Lead
POSITION GENERAL DUTIES AND TASKS :
About the Job
We are seeking a highly skilled Technical Support Engineer, who will be part of Customer Self-Served support team. The successful candidate is one who has deep understanding of the mobile and portalapplication architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system.
Responsible for the continuous improvement of web/mobile applications and data systems, in
ensuring the stability and robustness of the applications/systems.
Continuous enhancement of the applications' monitoring dashboard for the management ofsystems performance and application health.
To provide support and troubleshoot reported issue to ensure agreed SLAs ar...
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