Lead Associate

Urgently hiring for one of our direct clients in the Philippines.
Job Title: Lead Associate - Operations
Location: Alabang (Onsite)
Mode- Night Shift
Job Description
Customer Engagement & Support
Manage customer interactions through a pooled model, responding to triggers and alerts (e.g., usage drop, health score decline).
Investigate root causes of customer health issues and implement corrective actions.
Conduct 1: Many product training sessions and webinars to drive adoption.
Journey Management
Execute tasks across the customer lifecycle: onboarding, adoption, pre-renewal, and post-renewal.
Monitor and act on triggers from platforms like ChurnZero, ServiceCloud, and Dialpad (e.g., activation CTAs, health score changes, NPS follow-ups).
Curate and share content, newsletters, and product updates to enhance engagement.
Data Analysis & Reporting
Perform account insight analysis to identify pain points and recommend improvements.
Track and repo...