Lead Associate - Operations (VIP Corporate Travel)

Qualifications:

• 3+ years Corporate Travel domain and VIP customer service experience with GDS Knowledge (Preferred Amadeus)
• Willing to work fully time onsite in Eastwood, Quezon City and shifting schedule
• Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email
• In-depth travel industry knowledge, including domestic/international reservations and fare rules for North America regions

Responsibilities

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
• Provide consultation and support throughout the booking process, including best fares and routing, inte...