Lead Call Center Specialist

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists Leads (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more.

This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. **Candidates must be available to work in either El Paso, TX, Rockville, MD, or Fairmont, WV** .

**DUTIES**

+ Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers
+ Communicate effectively in Eng...