Lead, Candidate Experience

The Lead (Pathways and Credentials) oversees the end-to-end candidate admissions process and overall candidate experience for the Singapore Chartered Accountant Qualification (SCAQ) and other ISCA qualification programmes.

The role leads and supervises the admissions team to ensure accurate eligibility assessments, smooth programme progression, and timely resolution of candidate queries. The position also supports programme delivery through regular management reporting, continuous process improvements (including system enhancements), targeted mass communications (e.g., EDM and WhatsApp messages) at key programme milestones, and coordination with overseas teams on ad hoc requests.

Key Responsibilities:

• Lead day-to-day administration of SCAQ candidate applications, module enrolments, and exemption assessments, ensuring accuracy, compliance with eligibility requirements, and timely processing, including post-application foll...