Lead Centre Manager (Active Ageing Centre)

Administration & Facilities

• Oversight of overall operations and performance of a cluster of Active Ageing Centres (AACs) and direct management of AAC @ Serangoon – including its day-to-day administration, programmes, and community caf to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending...