Lead Contact Center Solutions Engineer (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center Consulting Solutions Engineer (Remote). In this role, you will have the opportunity to guide enterprise customers through AI-driven contact center transformations as a trusted technical advisor. You'll design strategies for cloud migration, showcase AI automation, and architect cohesive solutions integrating CRM, workforce management, and analytics platforms. Your efforts will directly drive significant business outcomes, contributing to industry-leading innovations and fostering growth in a rapidly evolving segment.

Accountabilities

• Lead discovery sessions, executive workshops, and technical demonstrations to translate business objectives into scalable architectures for customer experience.
• Design integrated solutions across multiple vendors, encompassing CRM, AI virtual agents, workforce engagement, APIs, and cloud services....