Lead Customer Experience at Limina

Drive customer success at Limina as the Head of Customer Experience. In this pivotal role, you'll shape solutions engineering, lead a team of specialists, and manage client relationships.
Limina is seeking an experienced leader to own implementation, account management, and support. As a key player in this scaling company, you'll map end-to-end processes, establish frameworks, and be the voice of the customer within the organization. Your insights will directly impact product roadmaps and customer health.
Key Responsibilities:
• Own the implementation process from start to finish
• Scope and launch a professional services offering
• Manage customer support and escalation processes
• Conduct QBRs and maintain account relationships
• Identify upselling opportunities for account growth
Requirements:
• 6–10 years in a client-facing role
• Strong commercial instincts to anticipate customer needs
• Technical literacy in AI/ML workflows
• Adaptability in fa...