Lead Customer Experience at Mark's

Elevate customer satisfaction as a Customer Experience Manager at Mark's in North Bay, ON. Your leadership will drive team performance and enhance loyalty initiatives.
In this full-time role, you'll focus on creating a positive culture for associates that prioritizes exceptional service. By managing scheduling and operational plans effectively, you will ensure a seamless customer journey. With your expertise in analyzing feedback, you'll implement improvements that resonate with customer needs, reflecting the brand's commitment to quality.
Key Responsibilities:
• Build and manage a strong, diverse team
• Train associates on loyalty programs effectively
• Manage customer escalations and provide solutions
• Analyze feedback to inform customer experience strategies
• Collaborate with various departments for service excellence
Requirements:
• Demonstrated leadership in customer-focused settings
• Strong problem-solving and interpersonal skills
• Ability to ...