Lead Customer Experience at Pratt & Whitney Canada

Join Pratt & Whitney Canada as a Customer Satisfaction Manager in Longueuil to enhance customer loyalty and service quality. Collaborate across functions to drive strategic improvements.
This full-time onsite role calls for a seasoned professional to work with senior management in developing innovative strategies. Utilize your abilities in analyzing customer feedback, guiding process improvements, and facilitating trainings for cross-functional teams to enrich the customer experience.
Key Responsibilities:
• Collaborate on strategies to elevate customer satisfaction
• Analyze and interpret customer feedback for actionable insights
• Address customer concerns effectively and promptly
• Enhance service processes to improve efficiency
• Initiate training programs aligned with service standards
Requirements:
• Bachelor's in Business Administration or related discipline
• At least 10 years of customer service management experience
• Expertise in the aerospac...