Lead Customer Operations at Indigo

Shape the future of customer service as the Customer Operations Leader at Indigo. This role focuses on enhancing store operations and building high-performing teams through effective coaching.

As a Customer Operations Leader, you'll ensure a seamless omni experience for customers while setting sales targets. You will drive team performance and encourage a culture of learning and flexibility, supporting new technologies and community initiatives to enrich customer engagement.

Key Responsibilities: • Coach Customer Experience Representatives on service standards • Advocate for intuitive customer decision-making • Lead operational activities to boost sales and profitability • Facilitate technology adoption and training • Ensure compliance with health and safety practices

Requirements: • 1-2 years of experience in operations or customer service • Proven team leadership and development skills • Understanding of health and safety standards in retail • Strong organi...