Lead Customer Service at TSSA

Join TSSA as the Director of Customer Service and enhance public safety across Ontario. You will lead teams to improve customer interactions and support operational efficiencies.

In this role, you will oversee customer service operations at the Technical Standards and Safety Authority (TSSA). Responsibilities include managing licensing and registration processes while spearheading initiatives that improve service delivery and client experiences. Your focus will be on driving optimization and leveraging data analytics for informed decisions.

Key Responsibilities: • Oversee customer service operations and meet KPIs • Implement process improvements across customer-facing functions • Enhance digital interaction strategies for Client Portal • Analyze service trends and identify improvement areas • Collaborate with internal teams and external partners

Requirements: • Bachelor’s degree required • Minimum 10 years of experience in client support • 5 years of leadersh...