Lead Customer Service Engineer (Soc) / Hybrid Cdmx

Important company requires:**Lead - L3 Customer Service Operations Centre (SOC) /Hibryd in CDMX****Essential Qualifications**:- ** Education: Bachelor's Degree in Electrical, Electronics, Telecommunications.
**- ** Languages: Fluent English (Proficiency in English is required).
**The position is part of the Service Operations Centre (SOC), which acts as a single point of contact for customers in the international division.The objective of the role is to manage incidents and customer requests, ensuring:- Incident or request reception.
- Analysis and troubleshooting.
- Resolution or escalation.
- Case closure.
- High-level customer service.
**Requisite Skills**:- 6 to 8 years telecommunications experience, preferably for a service provider.
- CCNP/CCIE certification and simmmilar level SDWAN certification or Any Basic Network -security- related certification is a plus.
- Indepth Knowledge of IP addressing, routing protocol (BGP, OSPF etc.)- Indepth ...