Lead Customer Service

**Work Schedule**



**Environmental Conditions**



**Job Description**



Join Thermo Fisher Scientific, a global leader dedicated to advancing science, and contribute to a team that creates meaningful impact daily. Located in our Shared Service Center in Costa Rica, our Customer Service group assists clients through every stage of the customer journey — including quotations, order management, invoicing, and master data.



As a Lead Customer Service Representative, you’ll deliver outstanding service. You will also help drive efficiency, support management, and improve processes to enhance customer experiences.



**What You’ll Do**



+ Demonstrate leadership by offering excellent customer service and aiding colleagues in administration, order management, quotations, and master data.

+ Take ownership of complex customer issues, coordinate with internal teams (Sales, Distribution,...