Lead Customer Service Representative

Company Description
Calling Engine is a dynamic provider of innovative call center solutions, dedicated to elevating customer experiences. Specializing in customer support, telemarketing, and inbound and outbound services, we deliver personalized, impactful, and precise solutions for every client interaction. Leveraging a fresh yet proven approach, we are committed to innovation and excellence in call center operations. Join Calling Edge to be a part of a team transforming customer communication.
Role Description
This is a full-time onsite role for a Lead Customer Service Representative based in Rawalpindi, with an option to work remotely for part of the time. In this role, you will oversee daily customer service operations, ensuring delivery of exemplary customer support. Responsibilities include addressing customer concerns, managing customer satisfaction levels, supervising a team of representatives, and maintaining high-quality customer interactions. Collaboration with tea...