Lead - Customer Success

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Fresh vision. Real impact. Come build it with us.

Job Description

Freshworks is seeking a Lead - Customer Success to help manage and grow some of Freshworks’ largest accounts. Our Lead - Customer Success team members consult on a spectrum of Employee Experience (EX) solutions from the Freshworks SaaS suite with a wide array of customers.

Our Lead - Customer Success team members are responsible for retention, minimizing churn/contraction risk while driving produc...