Lead Customer Success Director: Drive Engagement and Expansion

Step into a high-impact role as a Director of Customer Success in a rapidly evolving SaaS company. Guide strategy, foster customer relationships, and build scalable success programs to support Enterprise clients.

As a strategic leader, you will shape customer success initiatives while partnering closely with the VP of Sales for a cohesive growth strategy. This role demands expertise in developing processes that enhance customer retention and satisfaction, alongside the capability to manage a talented team dedicated to success.

Key Responsibilities:
• Develop and lead an effective Customer Success team
• Create processes for customer onboarding and expansion
• Ensure CSMs serve as trusted advisors to clients
• Integrate customer feedback in product development
• Oversee key performance metrics and outcomes

Requirements:
• 8–10+ years in Customer Success, with leadership experience
• Proven success in high-g...