Lead Customer Success Manager Order-to-Cash

The Position At Roche Diagnostics, we are redefining the global customer journey through integrated end-to-end supply chain and operational excellence. Our team focuses on driving consulting excellence across our commercial affiliates and regions, establishing global best practices, and enhancing visibility and performance across the affiliate network.

Responsibilities

• Lead Strategic Consulting Engagements: Drive high-impact O2C consulting engagements across commercial affiliates and regions to optimize processes, assess current performance, and translate insights into executable, performance-driven roadmaps.
• Serve as a Trusted Advisor: Act as the primary advisor and sparring partner for regions, affiliates, and senior stakeholders; mentor consulting initiative owners to ensure optimal engagement, aligned expectations, and successful delivery of business priorities.
• Champion Continuous Improvement: Drive innovation by actively engaging affil...