Lead Customer Success Manager - Southeast Asia (Singapore based)

**Your role at Dynatrace**

As a **Lead Customer Success Manager (Lead CSM)** , you are the senior-most individual contributor responsible for driving value realisation, retention, and expansion readiness across Dynatrace’s most complex enterprise customers in Singapore, with selective exposure across Southeast Asia.

You operate as a **trusted peer** to Account Executives, executive customer stakeholders, and internal senior leaders. Your mandate is to proactively orchestrate outcomes – not react to issues – by aligning Dynatrace capabilities to customer business priorities, ensuring predictable renewals, strong consumption outcomes, and long-term executive trust. This role is designed for enterprise‑grade Customer Success leaders who combine **commercial acumen, executive presence, and data‑driven decision‑making** , and who thrive in high‑autonomy, outcome‑oriented environments.

**Key Responsibilities**

Customer Value & Outcomes

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