Lead Customer Success Manager

Lead Customer Success Manager (CSM) – New Zealand

We realized that the traditional post‑sales customer journey is broken, and we are on a mission to fix it! Our aim is to bring together all post‑sales customer experiences under one unified framework – and we call it Dynatrace ONE. As a Lead Customer Success Manager (CSM) looking after our largest New Zealand Customers, you will be at the core of this approach, and your main responsibility will be to ensure our largest, most complex customers realize the value of their Dynatrace investment.

To excel in the role, you need to be a seasoned strategic thinker with exposure to large Enterprise accounts, a master in relationship building, and have a solid history of retaining and growing your assigned accounts. Your focus will be on renewals and account growth, navigating enterprise accounts and collaborating with our Champions and account teams to ensure on‑time renewals.

Job Description