Lead Customer Support at Staples Canada

Join Staples Canada as a Customer Support Manager and lead the transformation of customer interactions. Manage ServiceOntario operations while ensuring teams deliver top-notch customer service.
As a pivotal figure, you will oversee the effective running of ServiceOntario services at your location. Your role requires not only the ability to handle escalations but also to mentor and inspire your team towards exceptional performance. Fostering a proactive culture of improvement will be essential as you focus on meeting customer needs effectively.
Key Responsibilities:
• Oversee operations in the ServiceOntario Centre
• Handle escalated customer issues with professionalism
• Provide coaching and training to improve team performance
• Collaborate on succession planning for associates
• Create training programs to enhance skills
Requirements:
• 3-5 years in customer service environments
• 1-2 years of leadership experience
• Diplomatic communication with cust...