Lead Customer Support Engineer

The Lead Customer Support Engineer is mainly responsible for overseeing technical support operations for the company's software products and applications.

• Bachelor's/Masters Degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3+ years of experience in technical support for Software products.
• 1-2 years of experience in senior or leadership support role preferred.
• Strong knowledge of software troubleshooting, APIs, databases, and system integrations.
• Experience with ticketing systems.
• Strong leadership and team mentoring skills.
• Excellent problem-solving and analytical thinking.
• Outstanding English written and verbal communication skills.
• Customer-centric mindset with strong stakeholder management.
• Highly organized with strong attention to detail.