Lead Customer Support Engineer

Aptean is changing.

Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Primary Responsibilities

Lead is responsible for handling technical and or process escalations from our customers.

He/She would be responsible to drive support metric via close collaboration with other departments like R&D, professional services, licensing team etc.

Person should have strong hands on in driving common support metrics and its challenges.

People management responsibilities includeManaging team’s workload.Setting work and training priorities.SPOC for any kind of internal and external escalation

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