Lead Customer Trust Analyst, Premier Support

Support customers through their audit processes—helping them understand our controls, preparing responses, and coordinating with internal teams to gather evidence

Lead customer meetings and calls (virtual and occasionally on-site) to discuss security posture, compliance status, and audit findings

Act as an escalation point for complex or sensitive customer issues, working across teams to resolve concerns quickly

Build and maintain strong relationships with customers and internal stakeholders (Sales, Product, Legal, Engineering)

Review and approve security questionnaire responses and audit evidence prepared by the team to ensure quality and consistency

Identify opportunities to improve processes, documentation, and customer experience based on feedback and trends

Track customer requests and program metrics, providing updates to leadership

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