Lead Deskside Analyst & IT Support Lead

A leading technology solutions provider in Calgary is seeking a Lead Deskside Analyst to supervise onsite operations. The ideal candidate will have 3-5 years of deskside support experience and will oversee service delivery while mentoring a team. Responsibilities include managing VIP support, performing hardware diagnostics, and maintaining high service standards. The role requires strong leadership and expertise in Windows and Office 365. This position is ideal for someone with ITIL certification and the ability to lead in a fast-paced environment.
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