Lead Enablement Strategies for Customer Success Teams

Take charge as a Senior Manager of Enablement, defining impactful training programs. Shape onboarding, quality assurance, and continuous learning to enhance customer success initiatives.
This role focuses on designing and executing enablement programs across various customer-facing functions. Drawing on proven experience in learning and development, you will ensure operational excellence while empowering teams through tailored training. Collaborate with stakeholders and utilize data to drive improvements, ensuring team readiness and customer satisfaction.
Key Responsibilities:
• Develop innovative onboarding and continuous learning programs
• Coach team members in instructional design and facilitation
• Integrate feedback into training evolution from multiple sources
• Oversee maintenance of knowledge assets and resources
• Drive QA strategies for onboarding and support processes
Requirements:
• Experience in enablement or customer success environments
• P...