Lead Energy Market Analyst (Support)

About the Position
The Senior or Lead Energy Market Analyst (Support) works as part of the Global Customer Support team and is primarily responsible for delivering an outstanding customer experience and product support for existing and new clients where required to ensure the product is being used effectively and to promote customer retention.
Technical Support
Provide answers to technical support questions relating to the successful use of our software products in a timely, accurate and comprehensive manner.
Take ownership and track support cases from start to finish.
Provide troubleshooting and general modelling advice and guidance to clients.
Work with clients to resolve issues related to our SaaS/Cloud offerings and Desktop version
Work with Account Management to successfully onboard new clients that utilize our SaaS/Cloud or Desktop offerings
Frequently interact with Product Management and Development teams to resolve technical issues as well as to ...