Lead Engagement Associate (4)

About the job Lead Engagement Associate (4)

Summary: The Lead Engagement Associate will provide the best customer support to assigned leads, and assist them throughout the inquiry process leading them to apply and meet the applications target. The role entails mastering the MMDC model, programs, admissions, and enrollment process, and use of the marketing tools and systems. The Associate is expected to also lend support to the Marketing and Admissions team when requested.

MAJOR RESPONSIBILITIES:

1. Contribute to the achievement of the Schools enrollment target by achieving your assigned applications targets.
2. Communicate with leads in a prompt and timely manner from various channels (emails, calls, SMS, viber, chat, social media), monitor their progress up to the application, and do needed follow-ups using customer service platforms and tools.
3. Assist in marketing activities that engage leads.
4. Knowledgeable ...