Lead Engineer - Quality (Customer/In-process)

Job Description Customer & In-Process Quality Engineer Position Summary We are seeking an experienced Customer & In-Process Quality Engineer to drive quality excellence across customer-facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns, improving in-process quality performance, strengthening quality systems, and ensuring compliance with customer and ISO requirements. The ideal candidate should have strong experience in EMS and Aerospace industries, hands-on expertise in quality systems, problem-solving methodologies, process monitoring tools, and customer quality management. Key Responsibilities Customer Quality Management Drive reduction of customer complaints, customer returns, and RMA occurrences. Improve defect detection at FQA and create quality awareness across teams. Work closely with Cross Functional Teams (CFT) for timely closure of customer-reported issues. Investigate customer co...