Lead Executive - Centre for Service Excellence

[What the role is]

As a member of Centre for Service Excellence, you will be contributing to the service design and experience segment by ensuring that all our stakeholders, including learners, both in-flight and potential enrollers, industry partners and members of the public are provided with optimum experience with NYP. The role involves mapping customer journeys, identifying pain points, prototyping new service designs, and standardizing processes across NYP. The ideal candidate will balance strategic planning with operational efficiency, demonstrating strong organizational, analytical, and communication skills to uphold NYP's service standards and foster positive stakeholder relationships.

[What you will be working on]

Service Design Support & Process Improvement

• Lead and deliver service design projects (end‑to‑end), including customer journey mapping, problem framing, co‑creation and testing of service improvements across k...