Lead Expert Customer Care for Health, Nutrition & Care, EMEA

As Lead Expert Customer Care for Health, Nutrition & Care, EMEA, you will play a key role in shaping exceptional customer experiences across a diverse and dynamic region. You will drive operational excellence and empower a team of specialists to deliver a seamless Order‑to‑Cash process. Working closely with cross‑functional partners, you will reduce complexity, strengthen collaboration, and ensure high service standards for our customers. If you thrive in a fast‑changing environment and enjoy leading people through transformation, this role offers a unique opportunity to make a meaningful impact.



**Your key responsibilities**



+ Lead and develop a team of Customer Care Specialists, fostering an inclusive, high‑performing culture grounded in growth, coaching, and collaboration.

+ Own and optimize the end‑to‑end Order‑to‑Cash process, ensuring efficient order intake, exception and complaints handling, and adherence to operational standards